Customer Service
Note: I do not wholesale and I do not have a catalog! Most jewelry on this site is one-of-a-kind. I make all the jewelry myself.Service Pledge Return Policy Shipping Payments Packaging Copyright Alterations Sales Tax Security Testimonials
Service Pledge
1) All orders are handled with care in a timely manner and you should receive a response within 2 business days whenever possible.
2) I use quality materials and stand by my workmanship. All items are handcrafted with the exception of jewelry findings and supplies, which may include pendants. Because gemstones are from nature, there may be slight imperfections and these enhance the beauty of the pieces.
3) All designs are original unless noted and descriptions are highly detailed and worded for maximum accuracy so you will enjoy what you buy.
4) If you ever have a problem with an item you purchased from me, please contact us to resolve the issue. I stand behind our work and I want happy customers. I prefer that you email me but the telephone number is (913) 599-6009.
1) You may return an item for refund or replacement within 30 days of receipt. Shipping and handling fees are non-refundable.
2) Please contact us prior to the return with the order number and piece description(s) to let me know I can expect your package. Please mail the package to StormRising Designs, 7914 Halsey St., Lenexa, KS 66215.
3) When you return an item please return the piece in its original unused condition with your original receipt. Please purchase Delivery confirmation and Insurance on your return. I cannot be held responsible for loss or damage of a returned item.
Alterations
If you need changes to an item, please contact us. Necklace and bracelet length changes can usually be accomodated, provided materials are available. Please realize that not all designs can be adapted. You may be asked to pay an extra charge for changes. In most cases earrings can be changed to clip, post, leverbacks or ear wire. If you need clips (for non-pierced ears) on the earrings or lever backs or posts, please contact us.
Payments
Payment Information for US and Canadian Buyers
1) I accept PayPal. You may use your PayPal account or you may use MasterCard, Visa, Discover or American Express. You do not need a PayPal account to use a credit card and you are not required to sign up with PayPal - it's optional. Select the PayPal option at checkout. Your records will reflect a payment to stormrisingdesigns @ earthlink.net.
2) I accept Google Wallet (formerly Google Checkout). You are not required to have a Google Wallet account to use this type of payment. Use Google Wallet and you will be asked to sign up as part of the checkout procedure if you do not already have an account.
Shipping and Handling
Shipping, Handling and Insurance for US Buyers
1) Buyer pays for shipping, handling and insurance.
2) Please select your shipping when asked. Default is USPS Priority Mail. . All shipping costs include insurance and delivery confirmation when available - this adds $2.50 to the USPS Priority Mail for a total of $10.90.
3) I do not guarantee delivery times. USPS Priority Mail generally takes 2 - 3 days.
4) I ship Monday through Friday. Orders received after noon on Friday will be shipped the following Monday unless that is a holiday. Most orders are shipped within 2 business days of receiving Credit Card authorization, PayPal payment or postal money order. If you have requested alterations, shipping may be delayed.
Shipping and Handling for Canadian Buyers
1) Buyer pays for shipping & handling.
2) I ship via Priority Mail International - a service offered by the United States Postal Service with delivery by your local postal service. All shipping costs include insurance. $2.50 is added to postage to cover our costs, including insurance.
3) Canadian orders may take up to 2 weeks to arrive. We cannot guarantee delivery times on overseas shipments and ask that you be patient.
4) Most orders are shipped within 2 business days of receiving PayPal payment ,or Google Checkout.
5) Additional Costs You May Have To Pay - Please be advised that since you are considered the importer of record, you must; (a) comply with all laws and regulations of the destination country, (b) pay import duties and taxes if any on the merchandise in this shipment, and (c) pay additional charges if any such as necessary brokerage services for customs clearance. Before confirming this order, I urge you to check out the amount of additional import charges if any for the merchandise you are ordering. If necessary, contact your local customs office for this information. Packages are marked as "Merchandise". I will not mark "Gift" on the customs form; please do not ask me.
Sales Tax
Sales tax will be charged to all orders shipped within the State of Kansas.
Packaging
All jewelry is packaged in a cotton filled paper covered box typical of what you get in most retail stores or handmade pillow box from heavy card stock. If you wish me to include a gift card with a message, please email me. Here's a picture of our current packaging. 
Copyright Information
1) Unless otherwise noted, all information and content on this Web Site are Copyright 2004 - 2012 by StormRising Designs. All rights reserved.
2) Digital images or text may not be copied by electronic or other means without the express written permission of StormRising Designs. Permission to copy descriptions and images is granted for personal and non-commercial use only.
3) All such copies must include this copyright notice and explicit references to the URL: .
4) Any type of commercial use or reproduction in whole or part in any form without prior permission of StormRising Designs is prohibited.
